Questions people ask

Settings, then How trips start, then Smart. It records every drive on its own and flags any your phone was not plugged in for, so you can check each one was really a car journey. More on tracking.

Four usual causes: you are on Plug and Go and did not plug in, the drive started outside your tracking schedule, location access is not set to Always, or the phone had no signal and the trip is waiting to upload rather than lost. Settings, then Tracking configuration, checks the middle two for you. Work through it.

Smart records every drive and uses the charging cable only to flag the ones you did not plug in for. Plug and Go records nothing unless the phone is charging, so a drive with no cable is not recorded at all, not even as a trip you can check later. Smart is the recommended setting.

Yes. Set a tracking schedule and trips only start on the days and hours you choose, overnight shifts included. A drive that starts inside the window still runs to its natural end, so nothing gets cut in half.

Background location costs power, and no mileage app avoids that. If battery matters more than catching every drive, Plug and Go only runs while you are charging, and manual recording runs only between Start and Stop.

A long enough stop ends a trip. Open the Inbox and you will see an offer to join the two back together, which adds their distances rather than drawing a line across the gap. More on the Inbox.

Yes. The + button, then add a trip. Type where you went and the driving distance is looked up for you.

The + button, then Add a receipt. Scan it with the camera or import a photo or PDF. The merchant, date, total and any tax fill themselves in, and you can work through a stack in one go.

Every field stays editable until the receipt goes on a claim. Where Reclaim is not confident about a figure it tells you, rather than presenting a guess as a fact.

Reclaim claims the fuel and shows you exactly what it left out, so you can see the decision instead of having to trust it.

Turn Track mileage off in Settings. Trip tracking disappears and claims cover receipts alone.

The Report tab totals the period and emails it, with the receipt images attached, to whoever reimburses you. You set that address in Settings. More on claims.

Settings, then Reporting period. Daily, weekly, every two weeks, twice monthly, monthly, quarterly or yearly. The report and any automatic sending both follow it, and nothing already recorded changes.

It will not send while trips are unsorted in your Inbox, because those miles are not on the claim and the next period would never look back for them. Clear the Inbox and it sends.

You can resend one, and it goes as a clearly labelled copy. Nothing is marked as newly claimed, so nobody gets paid twice for it.

Settings, then Sent claims, lists every claim and what happened to it. Each row is honest about how much its status is worth.

The published rate for your country, applied automatically, including any threshold where the rate steps down partway through a year. More on rates.

Set your own instead, and Reclaim uses it everywhere.

Turn reimbursement off and record distances only. You keep a complete mileage log without a money column that means nothing. If your employer charges you for private use, set that rate and your claim shows Accounts the amount to deduct.

Some countries have a small extra rate per colleague carried on a business trip. Where yours does, the setting appears. Your employer does not have to pay it, so leave it off unless you know yours does.

No. New published rates reach the app on their own.

Not yet. Reclaim records mileage on iPhone today and Android is coming. You can already open Reclaim on the web from any phone's browser to review trips and export them, but recording a drive needs the app.

Yes. Open Reclaim on the web and log in with the same account to review trips at a desk and export them to CSV or Excel.

Export trips or expenses to CSV or Excel for any date range. Amounts and distances come out as real numbers that add up, not text, and the totals are live formulas.

Sign in on the new one and everything comes back. The only thing that lives on the old phone is a trip recorded with no signal that has not uploaded yet, so open the app on a good connection before you wipe it.

Free for 30 days, with no card needed to start. After that it is £6.99 a month or £59 a year, bought and cancelled through the App Store; adding receipts and sending claims are what need the subscription. Full pricing.

They can. A business account is bought on the web rather than in the app, because a company needs an invoice and the App Store does not issue one. They invite you by email, everything you have already recorded stays where it is, and there is nothing for you to pay. Your trips and receipts stay your own records, not theirs. How a business account works.

It stays yours. You can still open it, read it and export it. You cannot add to it or send a claim until you subscribe again.

Settings, then Account, then Delete my account. That takes the login and everything on it, permanently. Clear all data is the smaller version: it empties the account and keeps the login.

Only what the app needs. It is never sold and never used for advertising. The privacy policy sets out exactly what is collected and every company that processes any of it on our behalf.