Support

Guides for how Reclaim works, quick answers for the things people ask most, and a person at the end of it.

Reach a person

Email support@reclaimexpenses.com. One person reads it, so please allow a couple of working days.

You can also ask from inside the app: Settings, then Help, then Ask a question. That is the better route, because the message arrives with your app version and settings attached and usually saves a round trip.

Either way, tell us what you expected and what happened instead. If it is about a particular journey, the date and roughly the time is normally enough for us to find it.

Guides

Step by step, from setting up to sending your first claim.

Start here

Getting started

What to set up first, and what happens on your first drive.

Mileage

Recording your mileage

The four ways trips can start, and what tracking needs from your phone.

Mileage

Sorting your Inbox

Business or personal, notes and tags, joining and splitting trips.

Expenses

Receipts and expenses

Scanning, fixing what was read, and what happens to fuel receipts.

Claims

Sending a claim

Claim periods, who it goes to, and automatic sending.

Claims

Rates and what you get paid

Country rates, your own rates, passengers and company cars.

Help

When something looks wrong

Missing drives, odd distances, and trips waiting to upload.

Account

Your account and your data

The browser version, exports, subscriptions and deletion.

Quick answers

The FAQ answers the common ones in a sentence or two: a missing drive, an automatic claim that has not gone out, what rate you are paid at, and what happens to your records if you stop subscribing.

The three we are asked most

A drive is missing. On Plug and Go, a drive you did not plug in for was never recorded. Otherwise check your tracking schedule and that location access is set to Always. Settings, then Tracking configuration, checks both. Full list of causes.
My automatic claim has not gone out. It will not send while trips are unsorted in your Inbox, because the claim would be short by those miles. Clear the Inbox and it sends.
One journey came through as two trips. A long enough stop ends a trip. The Inbox offers to join them back together.

Account and data

You can delete your account and everything on it from inside the app: Settings, then Account, then Delete my account. You can also ask us for a copy of your data. The privacy policy sets out what is collected and every company that processes any of it on our behalf.